%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% %% N.I.A. %% %% Network Information Access %% %% 28FEB90 %% %% Guardian Of Time %% %% File 08 %% %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% :_ATM Part 3 :_Written/Typed/Edited By: Guardian Of Time :_ATM Diagnostic Manual Error Messages Made Easy To Understand -------------------------------------- All ATM machines have a 3 digit code, when a machine goes down, or the power supply is interupted, or the host system pulls the machine down, you will get this nice friendly screen: ATM TEMPORARILY OUT OF SERVICE PLEASE TRY ANOTHER LOCATION xxx Mpact If you take a little time to read the following codes, you WILL know what is happening. Also, ALMOST, not all, BUT almost, all machines, are serviced by the institution that the machine is from, your own bank may have about 10 or so machines throughout town, and they WILL say the name of the institution on it. Anyways, the institution has a person, or several ( depending on size of the institution ) people that serve the machine ( Gives Slavery a new twist does it? ), anyways, the machine will send out an error code, which is echoed to the screen for the INSTITUTIONS needs, and generaly there IS a person either on their way, or they are there already, so watch around for people when you are looking at these machines. Also depending on which "Network" ( Mpact / Pulse / Cirus etc, ), there will be a service that will call the Bank and notify the Mpact "Cooridinator", which is in charge of the ATM department at said bank, and they will come to the machine, or send someone to the machine, or depending on the codes listed below, may not send anyone at all. THREE LETTER CODE ON ATM "OUT OF SERVICE": AAA -- The ATM is down by host command in response to a fault or a supply out status.* CCC -- The host computer is out of service.** DDD -- The ATM is not being polled due to a communications failure. EEE -- The ATM supply switch is on.* * -- EEE is displayed in the lower right-hand corner when the Supply switch is on. When the switch is turned off, AAA is displayed until the "go in service" command is received from the host. ** -- CCC can also be displayed if the ATM is not being polled. This occurs when polling stops during a customer transaction. Without going into to much detail, the following list which ranges from code #600 - #684, contains the codes that are reflected when a machine goes down, and you are forced to look at the stupid message, just look at the code at/near the bottom of the screen, and look down this list. The code will be like this: --------------------------------------- - - - - - ATM TEMPORARILY OUT OF SERVICE - - - - - - - - - - AAA xxx Stupid Msg. - --------------------------------------- The xxx is where the Following Number Codes reflect, I've copied this right out of the ATM Diagnostic Manual. Read the Codes, Jot some down, and YOU may Learn something, if not, well thats your problem isn't it? Message : 600 In Service/Atm Open Description: The ATM has returned to service after being in the Supply mode or a downline load has been completed following a power failure. Message : 601 Remote Load Description: The Power to the ATM is being restored after a power outage. A downline load is in progress. Message : 602 Alarm Description: The ATM should not send an alarm message to the host computer. Either the burglar alarm interface or the ATM's micro-processor is malfunctioning. Message : 603 Suply Mode Description: The ATM has been set to the Supply mode. The Terminal owner has the ATM out of service for balancing, replensihing supplies or correcting fault conditions. Message : 604 Supervisory Mode Description: The ATM has been set to the Supervisory mode. The ATM maintenance personnel are monitoring the ATM. The terminal owner will be called for a service update if the ATM is in Supervisory mode longer than one hour. Message : 606 Receipt Printer No Paper 607 Receipt Printer Failure Description: The receipt printer may be faulty, jammed or out of paper. The transaction is completed although the customer may NOT have received a receipt. The ATM is out of service. Message : 608 - Audit Printer No Paper 609 - Audi Printer Failure Description: The audit paper may be faulty, loadedincorrectly, jammed or out of paper. The customoer's transactions is completed but may not have been logged on the audit tape. The ATM is out of service. Message : 610 - Securomatic Error Description: The commercial depository has failed. The ATM will remain in service, but requests for bag deposits will be refused. Message : 611 - Dispenser No Cash Description: One of the dispensers is out of cash or there may be a problem w/ the picker mechanism. Additional status codes will be provided if all dispensers are out of cash Message : 612 - Dispenser Failed Description: A fault occurred on the ATM during a cash dispense. The Transaction was completed or reversed depending on whether the correct number of bills were dispensed. The ATM is out of service Message : 613- Delivery Drawer Error Description: The ATM could not detect cash in the delivery drawer after a dispense. This is nearly always caused by the bills dropping into the drawer at an angle where the sensors were not covered. The transaction was posted as completed and the ATM remains in service. Message : 614 - Depository Failed Description: The depository may be jammed or faulty and in some cases the tranaction may reverse. The ATM remains in service, but will refuse deposit and payment requests. On some ATM models, this message can indicate that a depository cassette has not been inserted. Message : 615 - Card Reader Failed Description: The card reader is jammed/faulty. The ATM is out of service. Message : 616 - Cash Left In Tray Description: During a cash dispense the ATM detected something already in the delivery tray. The delivery door will remain in the locked position. The current transaction is reversed and the amount is printed on the audit tape w/ the message "BANK CASH IN TRAY". This amount belongs to the terminal owner. Any additional cash will be credited by an adjusting entry to the customer who performed the last w/drawal transaction listed on the audit tape prior to the amount w/ themessage "BANK CASH IN TRAY". The ATM is out of service. Message : 618 - No Command Reply Description: The ATM did not reply to the last transaction command. The probable cause is a slow host response Message : 620 Reject Message Description: The ATM rejected a host command. If a remote load is in process, the load will be restarted. Message : 621 Money Trapped Description: If the ATM detects three successive w/drawals where dispensed bills could not be sensed in the delivery tray, the ATM is commanded out of service. Message : 622 Door Not Open Description: The delivery door was never opened by the customer or the door is faulty, causing the transaction to reverse. The ATM is out of service. Message : 623 Unable To Return Card Description: The card reader could not eject a card and it was forced into the capture bin. The ATM may or may not remain in service. Message : 624 Panel Reset Description: The battery backup of the ATM failed during a power failure causing inaccurate panel totals. The ATM is out of service. Message : 626 Depository Full Description: The depository cassette is full. The ATM remains in service but deposit and payment requests will be refused. Message : 627 Supervisory off Description: The Supervisory mode has been exited. The ATM maintenance personnel have completed the needed repairs. Message : 629 Maximum Card Read Error Description: This is an indication that 40 successive card read errors have occurred. The ATM may or may NOT remain in service. Message : 630 Bill Count Warning Description: The ATM has dispensed an undetermined number of bills causing the ATM to go out of service. The bill conditin may be inadequate. Message : 631 Dispenser 1 Divert Full 632 Dispenser 2 Divert Full Description: The specified divert cassette is full and the ATM is out of service. Message : 633 Dispenser 1 Bill Supply Low 634 Dispenser 2 Bill Supply Low Description: The ATM cash supply in the specified dispenser is low. This is advisory only. The transaction was completed and the ATM remains in service. Message : 635 Dispenser 1 Failed 636 Dispenser 2 Failed Description: An unrecoverable fault has occurred on the specified dispenser which is out of srevice, but dispensing continues from the remaining dispenser. Message : 637 Dispenser 1 Warning 638 Dispenser 2 Warning Description: A recoverable fault has occurred on the specified dispenser and the ATM remains in service. Message : 639 Dispenser 1 No Cash 640 Dispenser 2 No Cash Description: One of the dispensers is either out of cash orunable to dispense due to a jammed bill or a faulty picker mechanism. Dispensing continues from the remaining side. The ATM may/may not be out of service. Message : 641 All Dispensers Down Description: All dispensers in the ATM have failed. The ATM is out of service resulting from one or more fault messages. Message : 642 Door Open Dispense Description: The delivery door was detected open during a dispense. the transaction was reversed and the ATM is out of service. Message : 644 Cycle Errors Description: The motor which drives the dispenser and depository has not cycled properly. This message follows a dispense fault message. The ATM is out of service. Message : 646 Micro Processor Failed Description: The ATM microcomputer has failed and the ATM is out of service. Message : 647 Display Failed Description: The plasma display has failed and the ATM is out of service. Message : 649 Des Decryption Error ( DIEBOLD, LEFEBURE, AND NCR ) Description: Suspected Pin key difference between ATM and host. The ATM will display a "Welcome" screen; however, transactions will not be completed. Message : 649 Des Decryption Error ( Docutel ) Description: Same as Above Message : 653 MAC REJECT 1 ( DIEBOLD, LeFEBURE, and NCR ) Desription : The ATM and host are using different MAC keys. The ATM is out of service. Message : 654 MAC REJECT 2 ( DIEBOLD, LeFEBURE, and NCR ) Description: Time out messages and replies are out of steop due to queuing while RBS was out of service. The Current Transactin can not be completed. Message : 656 Remote Load End Description: Completion of a Remote load has been achieved. Message : 657 Supply Off Description: The Supply mode has been exited. All fault conditions have been cleared at the host computer level. Message : 658 Outer Terminal Door Alarm Description: The Door Has Been opened. Message : 659 Anti Ambush Activate Description: The Operator has triggered an alarm while opening the ATM chest. Message : 660 Chest Door Open Description: This alarm will normally occur when the ATM is in the supply mode. Message : 661 Burglary Alarm Description: The ATM burglary alarm has been set off indicating a burglary is in process. Message : 662 One Additional Bill Description: An extra bill was dispensed which the diverter could not intercept. The ATM is out of service. Message : 663 Unsolicited Bill Description: A dispenser fault has occurred indicating a bill was detected at the trail sensor during the two-second start up for the high or low side dispenser. The ATM is out of service. Message : 664 Wrong Side Dispense Description: A dispenser fault occurred detecting the low denomination bill sensor blocked during the dispensing of high denomination bills. The ATM is out of service. ANY CASH FOUND BELONGS TO THE TERMINAL OWNER. Message : 665 Bill Sensors Low Description: A dispenser fault occurred indicating the low voltage of an unblocked bill sensor. the ATM is out of service. ANY CASH FOUND BELONGS TO THE TERMINAL OWNER. Message : 666 Divertor Fault Description: A fault has occurred w/ the diverter mechanism. The ATM is out of service. Message : 667 Misadjusted Double Detect Description: A fault has occurred where too many diverts were attempted during a high denomination dispense, or on a "long bill" if a "double bill" was detected too many times for a given bill width. The ATM is out of service. Message : 668 Long Bill Description: A fault occurred indicating the mesasured bill width is too long for the bill to be a sing bill or only to overlapped bills. The ATM is out of service. Message : 669 JAM Description: This is an indication there is a bill blocking the high or low denomination bill sensor. The ATM is out of service. Message : 670 Lead/No Trail Description: This is an indication there is a bill blocking the high or low denomination lead bill sensor, but not the trail sensor or vice versa. Message : 671 Sensor Not Blocked After Dispense Description: The money dispensed from the high/low or low side failed to block the appropriate bill sensor. The atm is out of service. Any cash found belongs to the terminal owner. Message : 672 Exit Fault Sense Description: The maximum unsuccessful consecutive attempts to divert a bill has occurred. The ATM is out of service. Message : 674 Dispenser 3 Divert Full : 675 Dispenser 4 Divert Full Description: The specified divert cassette is full. The ATM is out of service. An unusually large number of bills are being diverted. The bill condition may be inadequate or the dispenser may need servicing. Message : 676 Dispenser 3 Bill Supply Low : 677 Dispenser 4 Bill Supply Low Description: The ATM cash supply in the specified dispenser is low. This is advisory only. The transaction was completed and the ATM remains in service. Message : 678 Dispenser 3 Failed : 679 Dispenser 4 Failed Description: An unrecoverable fault has occurred on the specified dispenser which is out of service, but dispensing continues from the remaining dispenser. Message : 680 Dispenser 3 Warning : 681 Dispenser 4 Warning Description: A recoverable fault has occurred on the specified dispenser side and the ATM remains in service. Message : 682 Docutel Fitt Reject Description: Possible communication error. The ATM is out of service Message : 683 Docutel Key Change Message Reject Description: The ATM has rejected a key change message. For the 2300/2380, this normally occurs if the ATM operator exits the Supply mode too quickly. The ATM is out of service. Message : 684 3 Consecutively Captured Cards : 685 5 Consecutively Captured Cards Description: The ATM has captured the specified number of cards. The keyboard/keypad may be faulty. The ATM is out of service. Well that is it, now if you EVER are at an ATM machine and you see the Temporarily Out Of Service, just scan for the Triple Letter/Triple # code and you'll be more educated, probably, than the person that will eventually show up to fix the problem. Recognition To Some Friends: Judge Dredd: "Someone's Gonna Die Today" Lord Kalkin: "Hey Got, I have More Gfiles For Ya" Chester The M0lester: "We both value Information quite a bit don't we?" N.I.A. - Ignorance, There's No Excuse. Founded By: Guardian Of Time/Judge Dredd. [OTHER WORLD BBS]